We're a Small Business, completely independently owned and financed. That means one simple thing. You'll never be treated like a digit on a corporate spreadsheet! We truly value the fact that you choose to give us your business and we don't take it for granted. We'll demonstrate our appreciation by providing the fast and efficient service you deserve to receive when handing over your hard earned cash.

We're genuinely one of those small companies that do a little Jig every time we see an order come through, so if you're considering buying from us, go on... make us do a little Jig! :)

We pay the postman when you spend over £50! If you're spending under £50, our postage rate for Standard Delivery is just £4.99. On some items you also have the option to upgrade to Express Delivery for £6.99.

Please note that our Personalised items have a production time which you should take into account when selecting your delivery method. See our full Delivery Policy here.

We work hard to provide an excellent service, every time. Which is why we are incredibly proud to have a 5 Star service rating at TrustPilot. Buy safe in the knowledge that we won't let you down, and if anything does go wrong you can rest assured that we'll move Heaven and Earth to put it right for you.

As a business, we generate an additional carbon footprint. We wanted to ensure it was fully offset forever. We work with a partner called Ecologi that help us to achieve that.

Via Ecologi, we plant a tree for every single order we take! If it's a £5 order, or a £500 order, we have commited to planting a tree for every single one! So far we have planted over 15,000 Trees!

As well as this we also offset our Carbon Footprint by supporting projects all over the world which are Verified Carbon Offsets. You can follow our progress at the official Ecologi GiftMasters Forest Page here.

Product not quite right? No problem. You have 45 days to return an item to us for a full refund or exchange. All that we ask is that any items you're wanting to return are unused and in their original packaging. (ie - resellable.) If your item arrives damaged or faulty, we will cover the cost of return postage too! See our full refund policy here